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For all information on the online ordering process, please refer to our Terms & Conditions.
If you have any questions or concerns at any stage of the Citroën Store ordering process, our team are available 9am-6pm Monday/Friday and 9am-5pm Saturday.
Please call on 0800 996 1951 or Email: citroenonlinesales@citroen.com if you have any further questions.
Our network of UK Retailers will also be happy to assist, or you can request a test drive here.
Start off by picking a model and then personalising it the way you like it, including choosing your favourite colour, engine, interior trim and additional options.
When you are happy with your vehicle, and it is time to calculate your finance deal. For PCP, you can set your deposit amount, agreement duration and annual mileage to suit your needs, with the option to buy the vehicle at the end or hand it back. If you're interested in a different finance option, your local Citroën Retailer will be happy to help.
Once you're happy with your finance deal, we'll ask you to create a MyCitroën account so that you can save everything, and then select a Citroën Retailer who will fulfil your order.
After that, we'll hand you over to Stellantis Financial Services where you can do an online finance application and get a real-time decision. For this you'll need to have your driving license, bank information, employment history and address history to hand. If your finance application is successful, you'll receive an email from Stellantis Financial Services confirming the good news and asking you to finalise your order online.
Once you complete your order online, you'll receive an email from us with all of the details and the next steps.
And that's it! The whole process should take between 20 and 30 minutes.
Once you've completed your order online, we'll send you a confirmation email with details of all of your selections and information of what will happen next.
Straight away we'll get to work on processing your order, including arranging it for delivery to your selected Retailer if it's in stock, or building the vehicle if we don't have anything in stock that matches your selections.
Once we've processed your order, the Citroën Online Sales Team will give you a call to confirm the latest status of your order and expected timelines for delivery.
Once the vehicle has been built and has arrived at your selected Retailer, you'll receive an email from Stellantis Financial Services inviting you to sign your finance contract online.
As soon as your finance contract has been signed, your selected Retailer will be in touch to collect your finance deposit and arrange a handover date that works for you.
Cash Only. Offer valid for 14 full days from the day of delivery. 400 mileage limit. Available on Citroën Online Store only.
Notification of return must be provided to the supplying Retailer within 14 full days of vehicle handover and vehicle returned within 4 days of the notification.
Other than any fair wear and tear, the Vehicle must be returned as per original conditions, to qualify for the offer with all keys, loose items and V5 with vehicle. Deposit will be held until V5 returned.
Vehicle must be returned by the customer to supplying retailer. Upon return vehicle cannot have any charges or claims from any third party against it. You must not have made a previous purchase under the 14 Day Return Guarantee in relation to any vehicle in the preceding 12 months from the date of a proposed purchase.
Citroën reserves the right to change, amend or withdraw the offer at any point in time. Correct at time of publication.
PCP (Personal Contract Purchase) is currently the only available finance option on this website.
What is PCP?
Personal Contract Purchase (PCP) is a way of financing a new vehicle purchase. You choose your deposit and term length, and have three choices at the end of your term.
Stellantis Financial Services UK Ltd will calculate an Optional Final Payment before your contract begins, which is a guaranteed figure and therefore remains fixed throughout your term. This Optional Final Payment is a forecast of the vehicle’s worth at the end of your finance term, which takes into consideration factors like the age of the vehicle at the end of the term, and the estimated mileage that the vehicle would have done when it’s handed back.
When calculating your monthly payments, the Optional Final Payment is then deducted from the cost of the vehicle.
At the end of a PCP finance term, you have three options:
- Go for a change. Part exchange your vehicle (where equity is available) for a different Citroen on a new plan.
- Keep your vehicle. Pay the optional final payment to own your vehicle.
- Hand back your vehicle. If you don't want to keep your vehicle, you're free to return it at the end.
You can read more about PCP here.
The Citroën Store currently doesn't provide a valuation for your current vehicle within the online ordering process.
If you'd like to part-exchange your vehicle, your local Citroën Retailer will be happy to help. You can send your valuation request here.
Credit Broker Statement
Citroën UK Limited is a credit broker and not a lender and may introduce you to other credit brokers (vehicle retailers). The only lender we will introduce you to is Stellantis Financial Services, RH1 1QA. We will not receive a commission for any introduction we make to a vehicle retailer or Stellantis Financial Services. The vehicle retailer we introduce you to may receive a commission for the introductions they make. You should speak to them for further information.